Vertical Blog

Vertical Knows Real Time Web Communications

Posted by Scott Taylor on Aug 5, 2016 2:55:25 PM

Vertical's Praveen Mamnani talks Real Time Web Communications with WebRTC World and suggests that mobile applications will be among the first to go "Real Time". But, there may be some roadblocks. See full article.

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Topics: General Audience

Vertical's Mamnani at Real:Time Web Solutions Conference in NYC

Posted by Scott Taylor on Aug 4, 2016 9:51:59 AM

 Mamnani Addresses Real:Time Web Conference 

With the Real Time Web Solutions conference happening today in NYC, it’s only appropriate that Vertical Communications would be taking part.

The event takes place from Aug. 1-4 in New York City, and Senior Director of product management Praveen Mamnani will be speaking on behalf of Vertical Communications in two separate sessions: “Using the Real Time Web for Communications Enabled Business Processes” and “What is Next in the Web Age of Communications?.” 

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Topics: General Audience

Buying into BYOD: 5 Ways to Help Your Team Go Mobile

Posted by Scott Taylor on Mar 14, 2016 8:00:00 AM

The workplace is changing. Mobile working -- in particular, telecommuting -- has increased exponentially over the last few years. However, while the number of mobile and remote workers is on the rise, they still make up less than 3% of the American workforce. As a recent IDC report forecasts, if that number is to increase to 72% of the workforce by 2020, employers still have a lot of work to do to get their teams ready.

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Topics: General Audience

Why You Don't Need to Outsource Your Contact Center: 3 Steps to Bring It Back In-house

Posted by Scott Taylor on Mar 7, 2016 8:00:00 AM

Outsourcing has been, and still is for many companies, a popular way to help reduce the cost of doing business. While there are many benefits to outsourcing, as a recent post in Huffpost Business points out, beware outsourcing an area or function that is core to your business. Deciding exactly what are core and non-core functions can be complicated and takes serious consideration. However, one area no business can afford to lose is its customers.

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Topics: General Audience

5 Signs Its Time to Update Your Phone System

Posted by Scott Taylor on Feb 29, 2016 8:00:00 AM

Unless there’s still a rotary dial phone (??!!) sitting on your desk, deciding when to update or replace your business phone system can be something that’s easily put off. Hey, if the phone still rings, it works, right?

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Topics: General Audience

The Phontastic Four: Finding the missing metrics in your business phone calls

Posted by Scott Taylor on Feb 22, 2016 8:00:00 AM

 

With the rise of tools like CRM databases and other automated systems, your business can generate huge amounts of data to assess how it’s doing. There are hundreds of thousands of figures and metrics you can use to track different key performance indicators, such as your click through rate on social ads, your footfall on weekends (if you’re a retailer) and how many calls into your business are converted into sales.In fact, your phone system alone can provide a very high volume of important customer data – if you know where to look for it.

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Topics: General Audience

Calling All CRMs: Integrating Your Phone and CRM for Fun & Profit

Posted by Scott Taylor on Feb 8, 2016 8:00:00 AM

The customer records in your Customer Relationship Management (CRM) and other business databases hold a wealth of information – information that when integrated with your unified communications (UC) phone system can enable it to perform at a whole new level of functionality when it comes to call routing and classification. It also provides you with more streamlined and efficient workflows, as well as the ability to deliver an entirely new level of superior service to your customers.

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Topics: General Audience

Turning Customer Service into Customer Success: 5 Things to Do When You Answer the Phone

Posted by Scott Taylor on Feb 1, 2016 8:00:00 AM

 

Phone etiquette is a dying art. In many businesses, the ringing of a phone is gradually being drowned out by instant messaging, Facebook notifications and online live chats with customers. But when a customer does call, it’s still important to know what to say and do when you pick up the phone, even more important because you’re speaking personally with that customer. And that personal conversation will leave a lasting impression. So, how can you make sure that it will be a positive one?

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Topics: General Audience

5 Reasons Why the Phone Is Still Important to Your Business

Posted by Scott Taylor on Dec 21, 2015 4:00:00 AM

In 2016 there are so many different ways to contact someone that it’s easy to forget how important phone calls used to be. Now all you have to do is to grab your smartphone and open up an app: Whatsapp, Skype, Viber, Facebook, Email, FaceTime, Snapchat. The list is almost endless. So picking up the phone and actually speaking to someone is no longer as obvious as it once was. However, while many customers and consumers like to contact the brands they are working with over social media, by email, or via live chat, nothing beats speaking to another human being over the phone when you have a problem.

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Topics: General Audience

Vertical Communications: Communications Solutions for How We Work Today

At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

Please come back often and let us know what you think.

Vertical Communications

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