Vertical Blog

4 Key Communications Technologies for Enhancing Workflows

Posted by Andy Faulkner on Aug 25, 2016 3:58:45 PM

 

In this series, we've been looking at how to use technology to optimize business workflows. Our last post, "How to Optimize Your Customer Service Workflows," focused specifically on automating contact center workflows. In this final installment, we discuss four key communications technologies that not only enhance workflows enterprise-wide, but provide time and cost-savings benefits to both you and your customers:

1. Interactive Voice Recognition (IVR) and Short Message Service (SMS)

2. Wireless Mobility

3. Integrative Technologies

4. Cloud

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Topics: business communications system, communications workflows

How to Optimize Your Customer Service Workflows

Posted by Andy Faulkner on Aug 17, 2016 2:52:55 PM

 

In our last blog post, “How to Plan a Business Phone System around Core Workflows: Getting Started,” we looked at the steps to take to start developing a workflow-based communications system: a system built around the day-to-day processes involved in delivering your products and services to your customers.

Now let’s do a deeper dive into your customer service workflows, and how you can build a business communications system that helps you deliver an extraordinary customer experience.

 

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Topics: business communications system, communications workflows

How to Plan a Business Communications System around Core Workflows: Getting Started

Posted by Andy Faulkner on Aug 9, 2016 6:21:03 PM

 

In our first blog post in this series, “How to Transform Your Communications System into a Workflow Platform,” we looked at what workflows are and why it makes sense to integrate business communications systems into the way people work. Now let’s look at how to go about actually planning a system around those workflows.

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Topics: business communications system, communications workflows

How to Transform Your Communications System into a Workflows Platform

Posted by Andy Faulkner on Aug 2, 2016 2:19:20 PM

 

For young, single professionals, buying a condo as a first home is often a great option. There’s little maintenance and a lot of convenience. But when they get a little older, get married and have a couple of kids, the condo no longer works. They need more space, maybe a yard for the dog, and a family room next to the kitchen to keep an eye on things while fixing dinner.

In the same way, when looking for a communications system, it makes sense to choose one that matches your needs; more specifically, one that fits the way you work today. In Part 1 of this series of posts, we'll look at why a Unified Communications (UC) system is no longer enough, and the benefits to be gained by designing business communications around how work gets done. 

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Topics: business communications system, communications workflows

Vertical Communications: Communications Solutions for How We Work Today

At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

Please come back often and let us know what you think.

Vertical Communications

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