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Retailers: "Omnichannel" Includes Voice, So Ignore at Your Peril

Posted by Scott Taylor on Apr 21, 2016 12:56:28 PM

Voice: An Integral Spoke in the Wheel

"A seamless omnichannel experience is driving 2016 retail IT investments and customer satisfaction in more studies than we can count. If delivering a positive experience across all buying channels is the pinnacle accomplishment for retailers, why is it, then, that so many view their voice channel as an afterthought?"

Jan Knight from SMB Retail Technology News interviews Vertical's own Dick Anderson to find out how some of our large, retail customers are integrating the voice channel into their reporting and BI processes to improve sales, customer service and the bottom line. More: http://goo.gl/MMtPoA

Topics: Retail

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At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

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