Vertical Blog

Who is Vertical Communications?

Posted by Rebecca Ward on Mar 7, 2018 2:02:31 PM

Introducing Vertical Communications

When people use the phone on their desk they often don’t consider how it got there or where the technology that allows them to communicate worldwide comes from. When you pause to consider it, the technology behind communications systems is fascinating, and the people who create it have their own story to tell. For instance, do you know how your phone provider, Vertical Communications, came to be?

Read More

Using Chat to Improve Company-Wide Communications

Posted by Rebecca Ward on Mar 7, 2018 12:31:32 PM

4 Ways Using Chat and Unified Communications will Improve Your Business

Increased Communications through Chat

When many companies select a new communications platform, they primarily focus on the voice and video aspect of their company’s communications. In reality, there are many different modes of communication, and when organizations prioritize communications, barriers are eliminated in the work place. One under-used solution is chat. Many of us consider chat to be a tool used for personal or recreational use, but when it’s implemented in the work place, chat has demonstrated that it is a powerful tool in any company’s communications arsenal. Enabling company-wide conversations via chat can benefit your company in several ways.  

Read More

Choosing a Cloud-Based Communications Solution – Part 3

Posted by Kevin Butler on Feb 9, 2018 12:47:00 AM

Over the last two blogs we reviewed the benefits of buying a cloud-based system vs. a premise-based system. But you have one more option, keeping your existing system. But before you can make a purchase, you need to understand the pros and cons of this option. Read part 3 of the Choosing a Cloud-Based Communications Solution article to learn about keeping your current system. 

Read More

Choosing a Cloud-Based Communications Solution – Part 2

Posted by Kevin Butler on Feb 2, 2018 12:01:00 AM

Last week we reviewed the benefits of buying a cloud-based system. But before you can make a purchase, you need to understand all of your options and what phone system is truly the best for your company and needs.  Read part 2 of the Choosing a Cloud-Based Communications Solution article to learn about premise-based systems. 

Read More

Choosing a Cloud-Based Communications Solution – Part 1

Posted by Kevin Butler on Jan 26, 2018 8:27:35 AM

Understanding the Difference Between Cloud, Premise, and Hybrid Communications Systems

The internet is full of articles, like this one, that offer advice on choosing your next phone system. Most of these articles are written by someone pushing one specific agenda. The author sells cloud service, so that has to be the answer. Or they sell a premise-based solution, so that’s always the right solution.

Read More

3 Tips for Better Voicemail

Posted by Kevin Butler on Jan 26, 2018 8:26:47 AM

Voicemail gets a bad reputation these days. People look for immediate responses and voicemail is all about waiting. It is still a very important communications tool for business and there are a number of steps.

Read More

Why Does Voice Quality Monitoring for Voice Over IP (VoIP) Matter?

Posted by Anthony Caiozzo on Jan 26, 2018 8:25:30 AM

How Voice Quality Monitoring Guarantees Your Voice Quality

Voice over IP (VoIP) technology brings many benefits to the enterprise phone system, including lower maintenance costs, improved network integration of branch offices and teleworkers, and the ability to build distributed call centers. Telephony is mission critical for almost all businesses, and network managers expect their VoIP services to deliver the same quality, reliability, and availability as traditional phone service. The concept of shared services over a common medium introduces a myriad of contention issues, which are compounded by the real-time nature of the technology. Disruptions in voice quality can easily upset a business’s productivity and with any provider there can be problems.

Read More

Who you Gonna Call? Getting the Best Support for your Phone System.

Posted by Rebecca Ward on Aug 8, 2017 7:21:00 AM

Buying a new phone system normally comes down to features and price. But the quality of installation, service, and support is just as important. This starts with the project planning and implementation, but long term support is critical as well. Read on to learn about the key features of a great support team.

Read More

4 Key Communications Technologies for Enhancing Workflows

Posted by Andy Faulkner on Aug 25, 2016 3:58:45 PM

 

In this series, we've been looking at how to use technology to optimize business workflows. Our last post, "How to Optimize Your Customer Service Workflows," focused specifically on automating contact center workflows. In this final installment, we discuss four key communications technologies that not only enhance workflows enterprise-wide, but provide time and cost-savings benefits to both you and your customers:

1. Interactive Voice Recognition (IVR) and Short Message Service (SMS)

2. Wireless Mobility

3. Integrative Technologies

4. Cloud

Read More

Topics: business communications system, communications workflows

How to Optimize Your Customer Service Workflows

Posted by Andy Faulkner on Aug 17, 2016 2:52:55 PM

 

In our last blog post, “How to Plan a Business Phone System around Core Workflows: Getting Started,” we looked at the steps to take to start developing a workflow-based communications system: a system built around the day-to-day processes involved in delivering your products and services to your customers.

Now let’s do a deeper dive into your customer service workflows, and how you can build a business communications system that helps you deliver an extraordinary customer experience.

 

Read More

Topics: business communications system, communications workflows

Vertical Communications: Communications Solutions for How We Work Today

At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

Please come back often and let us know what you think.

Vertical Communications

Subscribe to Email Updates

Recent Posts