Vertical Blog

Choosing a Cloud-Based Communications Solution – Part 1

Posted by Kevin Butler on Jan 26, 2018 8:27:35 AM

Understanding the Difference Between Cloud, Premise, and Hybrid Communications Systems

The internet is full of articles, like this one, that offer advice on choosing your next phone system. Most of these articles are written by someone pushing one specific agenda. The author sells cloud service, so that has to be the answer. Or they sell a premise-based solution, so that’s always the right solution.

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3 Tips for Better Voicemail

Posted by Kevin Butler on Jan 26, 2018 8:26:47 AM

Voicemail gets a bad reputation these days. People look for immediate responses and voicemail is all about waiting. It is still a very important communications tool for business and there are a number of steps.

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Why Does Voice Quality Monitoring for Voice Over IP (VoIP) Matter?

Posted by Anthony Caiozzo on Jan 26, 2018 8:25:30 AM

How Voice Quality Monitoring Guarantees Your Voice Quality

Voice over IP (VoIP) technology brings many benefits to the enterprise phone system, including lower maintenance costs, improved network integration of branch offices and teleworkers, and the ability to build distributed call centers. Telephony is mission critical for almost all businesses, and network managers expect their VoIP services to deliver the same quality, reliability, and availability as traditional phone service. The concept of shared services over a common medium introduces a myriad of contention issues, which are compounded by the real-time nature of the technology. Disruptions in voice quality can easily upset a business’s productivity and with any provider there can be problems.

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Who you Gonna Call? Getting the Best Support for your Phone System.

Posted by Rebecca Ward on Aug 8, 2017 7:21:00 AM

Buying a new phone system normally comes down to features and price. But the quality of installation, service, and support is just as important. This starts with the project planning and implementation, but long term support is critical as well. Read on to learn about the key features of a great support team.

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4 Key Communications Technologies for Enhancing Workflows

Posted by Andy Faulkner on Aug 25, 2016 3:58:45 PM


In this series, we've been looking at how to use technology to optimize business workflows. Our last post, "How to Optimize Your Customer Service Workflows," focused specifically on automating contact center workflows. In this final installment, we discuss four key communications technologies that not only enhance workflows enterprise-wide, but provide time and cost-savings benefits to both you and your customers:

1. Interactive Voice Recognition (IVR) and Short Message Service (SMS)

2. Wireless Mobility

3. Integrative Technologies

4. Cloud

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Topics: business communications system, communications workflows

How to Optimize Your Customer Service Workflows

Posted by Andy Faulkner on Aug 17, 2016 2:52:55 PM


In our last blog post, “How to Plan a Business Phone System around Core Workflows: Getting Started,” we looked at the steps to take to start developing a workflow-based communications system: a system built around the day-to-day processes involved in delivering your products and services to your customers.

Now let’s do a deeper dive into your customer service workflows, and how you can build a business communications system that helps you deliver an extraordinary customer experience.


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Topics: business communications system, communications workflows

How to Plan a Business Communications System around Core Workflows: Getting Started

Posted by Andy Faulkner on Aug 9, 2016 6:21:03 PM


In our first blog post in this series, “How to Transform Your Communications System into a Workflow Platform,” we looked at what workflows are and why it makes sense to integrate business communications systems into the way people work. Now let’s look at how to go about actually planning a system around those workflows.

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Topics: business communications system, communications workflows

Auto Dealers: See Vertical @ Digital Dealer 21 This Week

Posted by Scott Taylor on Aug 8, 2016 5:37:48 PM

Join Vertical at the Digital Dealer 21 Conference & Expo at the MGM in Las Vegas today through Wednesday. We'll be in Booth 113 demonstrating our Auto Dealer Communications Platform and Applications Suite to help you increase sales, CSI scores and streamline workflows.

Find out more here.


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Topics: Auto Dealers, Auto Dealer Communications Solutions

Vertical Knows Real Time Web Communications

Posted by Scott Taylor on Aug 5, 2016 2:55:25 PM

Vertical's Praveen Mamnani talks Real Time Web Communications with WebRTC World and suggests that mobile applications will be among the first to go "Real Time". But, there may be some roadblocks. See full article.

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Topics: General Audience

Vertical's Mamnani at Real:Time Web Solutions Conference in NYC

Posted by Scott Taylor on Aug 4, 2016 9:51:59 AM

 Mamnani Addresses Real:Time Web Conference 

With the Real Time Web Solutions conference happening today in NYC, it’s only appropriate that Vertical Communications would be taking part.

The event takes place from Aug. 1-4 in New York City, and Senior Director of product management Praveen Mamnani will be speaking on behalf of Vertical Communications in two separate sessions: “Using the Real Time Web for Communications Enabled Business Processes” and “What is Next in the Web Age of Communications?.” 

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Topics: General Audience

Vertical Communications: Communications Solutions for How We Work Today

At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

Please come back often and let us know what you think.

Vertical Communications

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