Vertical Blog

Auto Dealers: Free eCourse to Improve Sales, CSI and Save Money

Posted by Scott Taylor on Apr 20, 2016 6:00:00 AM

Grow your dealership in 5 minutes a day!

Take Vertical's FREE email course (eCourse) and see how today's business phone systems and communications technology can help you generate more sales, reduce expenses and improve CSI scores. 

Sign up now, and you'll receive an email every few days with an info-filled, quick-to-read email lesson focused on simple solutions to real-time problems every auto dealer faces.

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Topics: Auto Dealer Communications Solutions, Auto Dealer eCourse, Auto Dealers, Auto Dealer Technology

Buying into BYOD: 5 Ways to Help Your Team Go Mobile

Posted by Scott Taylor on Mar 14, 2016 8:00:00 AM

The workplace is changing. Mobile working -- in particular, telecommuting -- has increased exponentially over the last few years. However, while the number of mobile and remote workers is on the rise, they still make up less than 3% of the American workforce. As a recent IDC report forecasts, if that number is to increase to 72% of the workforce by 2020, employers still have a lot of work to do to get their teams ready.

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Topics: General Audience

Why You Don't Need to Outsource Your Contact Center: 3 Steps to Bring It Back In-house

Posted by Scott Taylor on Mar 7, 2016 8:00:00 AM

Outsourcing has been, and still is for many companies, a popular way to help reduce the cost of doing business. While there are many benefits to outsourcing, as a recent post in Huffpost Business points out, beware outsourcing an area or function that is core to your business. Deciding exactly what are core and non-core functions can be complicated and takes serious consideration. However, one area no business can afford to lose is its customers.

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Topics: General Audience

Auto Dealers - Keep CSI High by Keeping Missed Calls Low

Posted by Kevin Butler on Mar 3, 2016 8:00:00 AM

As CSI scores continue to rise, it’s even tougher for your dealership to stand out. One overlooked way to improve your scores -- and reap the benefits from manufacturers -- is to proactively manage communication with your customers.

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Topics: Auto

5 Signs Its Time to Update Your Phone System

Posted by Scott Taylor on Feb 29, 2016 8:00:00 AM

Unless there’s still a rotary dial phone (??!!) sitting on your desk, deciding when to update or replace your business phone system can be something that’s easily put off. Hey, if the phone still rings, it works, right?

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Topics: General Audience

The Phontastic Four: Finding the missing metrics in your business phone calls

Posted by Scott Taylor on Feb 22, 2016 8:00:00 AM


With the rise of tools like CRM databases and other automated systems, your business can generate huge amounts of data to assess how it’s doing. There are hundreds of thousands of figures and metrics you can use to track different key performance indicators, such as your click through rate on social ads, your footfall on weekends (if you’re a retailer) and how many calls into your business are converted into sales.In fact, your phone system alone can provide a very high volume of important customer data – if you know where to look for it.

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Topics: General Audience

Retailers: Press 4 to Increase Retail Sales with Targeted On-hold Messaging

Posted by Dick Anderson on Feb 15, 2016 8:00:00 AM

Are your customers on hold with the cosmetics department hearing about your latest cosmetics promotion? Or are they just hearing music?

Retailers spent almost 13 billion dollars on digital advertising in 2015, accounting for a fifth of all digital advertising spend in the US. With the hope that it drives sales and reaches customers with a message to promote specific products. So why i

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Topics: Retail

Calling All CRMs: Integrating Your Phone and CRM for Fun & Profit

Posted by Scott Taylor on Feb 8, 2016 8:00:00 AM

The customer records in your Customer Relationship Management (CRM) and other business databases hold a wealth of information – information that when integrated with your unified communications (UC) phone system can enable it to perform at a whole new level of functionality when it comes to call routing and classification. It also provides you with more streamlined and efficient workflows, as well as the ability to deliver an entirely new level of superior service to your customers.

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Topics: General Audience

Turning Customer Service into Customer Success: 5 Things to Do When You Answer the Phone

Posted by Scott Taylor on Feb 1, 2016 8:00:00 AM


Phone etiquette is a dying art. In many businesses, the ringing of a phone is gradually being drowned out by instant messaging, Facebook notifications and online live chats with customers. But when a customer does call, it’s still important to know what to say and do when you pick up the phone, even more important because you’re speaking personally with that customer. And that personal conversation will leave a lasting impression. So, how can you make sure that it will be a positive one?

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Topics: General Audience

Retailers: A Million (or 2) Reasons Consolidated SIP Should Be a 2016 Priority

Posted by Dick Anderson on Jan 25, 2016 8:00:00 AM

Are you still contracting for phone service for each of your hundreds of store locations? Did you know that instead, SIP trunking can save you 30-60% on your monthly communications costs and enable you to reduce your number of phone lines to one-third or even one-half for potentially $1 million or more in savings annually?

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Topics: Retail

Vertical Communications: Communications Solutions for How We Work Today

At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

Please come back often and let us know what you think.

Vertical Communications

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