Getting the most out of your budget is a challenge that every leadership team faces. One often overlooked expense is the company’s telecom system. While it may appear that a telecom system comes with a set cost, that’s untrue. In fact, your telecom expenses are often a reliable place to find savings, due to the fact that there are many moving parts in your telecom system, sometimes provided by a handful of different carriers.
The Argument for Combining a Premise-Based and Cloud-Based System to Create a Custom Hybrid System
Selecting a new phone system can seem overwhelming. With all of the vendors out there, it may seem like there are endless phone system options, and how do you know which system is right for you? Luckily, Vertical Communications has decades of experience helping businesses discover what type of systems and features are best for them.
Key Metrics of Voice Quality Measurement Tools
Imagine the time has come for you to select a new phone system provider. You begin perusing your options online and find that you have a wide variety of features to select from. You can take your pick from features like unified communications, video collaboration, and more. But selecting a new phone system requires more than outlining your wish list of communications features. More important is selecting a phone system that provides reliable, quality communications no matter the circumstance.
Two Major Steps for a Successful Phone System Implementation
Planning, professional project management, and implementation is pivotal to a successful phone system launch. Whether you are choosing a cloud-based PBX, a hybrid solution, or a premise-based PBX, the success or failure of the project depends on the quality of project management and implementation support provided by your vendor. If these items aren’t covered in your proposal or are downplayed by your vendor, it is a huge red flag. These items mean the difference between a smooth launch of your new phones, and endless pain and suffering as you stumble through problem after problem.
Are you reviewing and making the most of your business’ phone data? That is, analyzing all the metrics surrounding your business’ phone activity, such as wait time, call length, and number and frequency of inbound and outbound calls? Don’t worry if you hesitated, it’s a question that many businesses can’t answer because they honestly don’t know. In fact, many companies haven’t begun to prioritize analyzing their phone data- but it isn’t too late!
How to Ensure Productivity and Positive Culture Through the Use of Communications Systems
Thirty years ago, the concept that millions of workers nation-wide would work remotely was farfetched. But, with leaps and bounds in the technology sector, workers and companies alike have found increased flexibility, allowing many workers to spend at least some time working remotely. In fact, in 2017, it was reported that 43% of employed Americans said they spent at least some time working remotely. When a group of hiring managers was interviewed, it was found that 38% of hiring managers predicted that their employees will work predominately remotely in the next ten years.
Introducing Vertical Communications
When people use the phone on their desk they often don’t consider how it got there or where the technology that allows them to communicate worldwide comes from. When you pause to consider it, the technology behind communications systems is fascinating, and the people who create it have their own story to tell. For instance, do you know how your phone provider, Vertical Communications, came to be?
4 Ways Using Chat and Unified Communications will Improve Your Business
Increased Communications through Chat
When many companies select a new communications platform, they primarily focus on the voice and video aspect of their company’s communications. In reality, there are many different modes of communication, and when organizations prioritize communications, barriers are eliminated in the work place. One under-used solution is chat. Many of us consider chat to be a tool used for personal or recreational use, but when it’s implemented in the work place, chat has demonstrated that it is a powerful tool in any company’s communications arsenal. Enabling company-wide conversations via chat can benefit your company in several ways.
Over the last two blogs we reviewed the benefits of buying a cloud-based system vs. a premise-based system. But you have one more option, keeping your existing system. But before you can make a purchase, you need to understand the pros and cons of this option. Read part 3 of the Choosing a Cloud-Based Communications Solution article to learn about keeping your current system.