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Rebecca Ward

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The Value of Selecting a Phone System Provider that Uses Voice Quality Measurement (VQM) Tools

Posted by Rebecca Ward on Jun 22, 2018 11:36:54 AM

Key Metrics of Voice Quality Measurement Tools

Imagine the time has come for you to select a new phone system provider. You begin perusing your options online and find that you have a wide variety of features to select from. You can take your pick from features like unified communications, video collaboration, and more. But selecting a new phone system requires more than outlining your wish list of communications features. More important is selecting a phone system that provides reliable, quality communications no matter the circumstance.

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A Buyer’s Guide to Evaluating Planning and Project Management for Phone System Implementations

Posted by Rebecca Ward on Jun 22, 2018 11:36:22 AM

Two Major Steps for a Successful Phone System Implementation

Planning, professional project management, and implementation is pivotal to a successful phone system launch. Whether you are choosing a cloud-based PBX, a hybrid solution, or a premise-based PBX, the success or failure of the project depends on the quality of project management and implementation support provided by your vendor. If these items aren’t covered in your proposal or are downplayed by your vendor, it is a huge red flag. These items mean the difference between a smooth launch of your new phones, and endless pain and suffering as you stumble through problem after problem. 

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The Argument for Remote Workers

Posted by Rebecca Ward on Apr 17, 2018 12:13:25 PM

Understanding the Value of Remote Workers and How to Support Their Communications Needs

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The Importance of Phone Communication Systems in the Remote Worker Age

Posted by Rebecca Ward on Apr 9, 2018 9:45:17 AM

How to Ensure Productivity and Positive Culture Through the Use of Communications Systems

Thirty years ago, the concept that millions of workers nation-wide would work remotely was farfetched.  But, with leaps and bounds in the technology sector, workers and companies alike have found increased flexibility, allowing many workers to spend at least some time working remotely. In fact, in 2017, it was reported that 43% of employed Americans said they spent at least some time working remotely.  When a group of hiring managers was interviewed, it was found that 38% of hiring managers predicted that their employees will work predominately remotely in the next ten years.

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Who is Vertical Communications?

Posted by Rebecca Ward on Mar 7, 2018 2:02:31 PM

Introducing Vertical Communications

When people use the phone on their desk they often don’t consider how it got there or where the technology that allows them to communicate worldwide comes from. When you pause to consider it, the technology behind communications systems is fascinating, and the people who create it have their own story to tell. For instance, do you know how your phone provider, Vertical Communications, came to be?

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Using Chat to Improve Company-Wide Communications

Posted by Rebecca Ward on Mar 7, 2018 12:31:32 PM

4 Ways Using Chat and Unified Communications will Improve Your Business

Increased Communications through Chat

When many companies select a new communications platform, they primarily focus on the voice and video aspect of their company’s communications. In reality, there are many different modes of communication, and when organizations prioritize communications, barriers are eliminated in the work place. One under-used solution is chat. Many of us consider chat to be a tool used for personal or recreational use, but when it’s implemented in the work place, chat has demonstrated that it is a powerful tool in any company’s communications arsenal. Enabling company-wide conversations via chat can benefit your company in several ways.  

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Who you Gonna Call? Getting the Best Support for your Phone System.

Posted by Rebecca Ward on Aug 8, 2017 7:21:00 AM

Buying a new phone system normally comes down to features and price. But the quality of installation, service, and support is just as important. This starts with the project planning and implementation, but long term support is critical as well. Read on to learn about the key features of a great support team.

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Vertical Communications: Communications Solutions for How We Work Today

At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

Please come back often and let us know what you think.

Vertical Communications

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