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Rebecca Ward

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What is SD-WAN and How Can it Improve Your Communications?

Posted by Rebecca Ward on Oct 11, 2018 3:04:49 PM

SD-WAN is a hot topic today when discussing communications. However, everyone seems to have a different definition of SD-WAN.  This makes it hard to discuss the concept. Let’s try and dig in and understand what this technology is and how it can help your business.

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Improving Customer Communications by Mobile Enabling Your Work Force

Posted by Rebecca Ward on Sep 14, 2018 8:45:48 AM

Over the past two decades, mobile phone usage has skyrocketed. A 2018 study found that 95% of Americans own a cell phone. Of that group of individuals, 77% use a smart phone. While in the past, mobile phones were used primarily for personal use, they can now have a huge impact on business.

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Phone System 101: Communications Features That Can Change Your Business

Posted by Rebecca Ward on Sep 7, 2018 9:18:49 AM

The time has come. Your phone system is old and you need to determine what type of new phone system is right for you. The lifespan of a traditional PBX phone system is 7-10 years. If you’re like many businesses, you’ve been able to stretch the life of your system much longer, which means that you’re out of the loop on the newest telecommunications technology. If you have no idea where to start in regards to selecting a new phone system, don’t worry. You’re not alone, Vertical Communications can help.

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Accelerating your Service Team with Video in the Field

Posted by Rebecca Ward on Aug 10, 2018 1:30:16 PM

If your company sells and services large equipment, then providing technical support can be a real issue. Qualified technicians are hard to come by, and many problems require on-site visits to diagnose and fix. The longer the tech spends  on one field call, the longer another customer is awaiting a solution. The shortage of qualified technicians makes this problem worse. According to a study by Deloitte University Press, in 2016 the shortage of technicians and engineers dropped by 33% and product workers dropped by 54%. It is estimated that by 2020, the shortage of technicians and engineers will sink to 48% and production workers will be even further impacted, dropping down by 63%.

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Who you Gonna Call? Guaranteeing the Best Support for your Cloud PBX Service

Posted by Rebecca Ward on Aug 8, 2018 9:28:28 AM

Buying a new cloud PBX system normally comes down to features and price. But the quality of installation, service, and support is just as important. This starts with the project planning and implementation, but long term support is critical as well. Read on to learn about the key features of a great support team.

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Hello, Hello, Are You There? This Phone Call Sounds Terrible! What to do When Your Phone Call Quality is Suffering.

Posted by Rebecca Ward on Jul 24, 2018 1:17:08 PM

Do you experience delays in audio during your phone calls?

Do you or the person on the other end of the line cut out during a conversation?

Do you have occasional or frequent service outages?

All of these issues can be signs of having low call quality, and when phones are crucial to the success your operations and business, it’s unacceptable.

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Phone System Costs Breaking Your Budget? Discover How You Can Eliminate Carrier Costs to Get a Bigger Bang for Your Buck

Posted by Rebecca Ward on Jul 24, 2018 12:44:30 PM

Getting the most out of your budget is a challenge that every leadership team faces. One often overlooked expense is the company’s telecom system. While it may appear that a telecom system comes with a set cost, that’s untrue. In fact, your telecom expenses are often a reliable place to find savings, due to the fact that there are many moving parts in your telecom system, sometimes provided by a handful of different carriers.

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Selecting a New Phone System: How a Hybrid Phone System Can Work for You

Posted by Rebecca Ward on Jun 22, 2018 11:44:37 AM

The Argument for Combining a Premise-Based and Cloud-Based System to Create a Custom Hybrid System

Selecting a new phone system can seem overwhelming. With all of the vendors out there, it may seem like there are endless phone system options, and how do you know which system is right for you?  Luckily, Vertical Communications has decades of experience helping businesses discover what type of systems and features are best for them.

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The Value of Selecting a Phone System Provider that Uses Voice Quality Measurement (VQM) Tools

Posted by Rebecca Ward on Jun 22, 2018 11:36:54 AM

Key Metrics of Voice Quality Measurement Tools

Imagine the time has come for you to select a new phone system provider. You begin perusing your options online and find that you have a wide variety of features to select from. You can take your pick from features like unified communications, video collaboration, and more. But selecting a new phone system requires more than outlining your wish list of communications features. More important is selecting a phone system that provides reliable, quality communications no matter the circumstance.

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A Buyer’s Guide to Evaluating Planning and Project Management for Phone System Implementations

Posted by Rebecca Ward on Jun 22, 2018 11:36:22 AM

Two Major Steps for a Successful Phone System Implementation

Planning, professional project management, and implementation is pivotal to a successful phone system launch. Whether you are choosing a cloud-based PBX, a hybrid solution, or a premise-based PBX, the success or failure of the project depends on the quality of project management and implementation support provided by your vendor. If these items aren’t covered in your proposal or are downplayed by your vendor, it is a huge red flag. These items mean the difference between a smooth launch of your new phones, and endless pain and suffering as you stumble through problem after problem. 

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Vertical Communications: Communications Solutions for How We Work Today

At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

Please come back often and let us know what you think.

Vertical Communications

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