As almost everyone with either a landline or a mobile device or, heaven forbid, both, knows, the level of consumer annoyance associated with the receipt of spoofed calls continues to rise. Inbound calls that masquerade as originating from local numbers in particular, have become such a pain in the drain that many people simply don’t answer their phones when numbers are not recognized. Not only has the FCC taken a renewed run at regulating spoofing, but the Commission is looking for guidance from interested parties as well. Although the final due date for comments has yet to be released, at least one very powerful submission has been posted. If you care about this issue, now is the time to speak up.
Most people—or enterprise communications managers, be they large or small—don’t give much thought to 9-1-1 policy. They just assume it will work in the unlikely event that an employee, contractor or guest has an emergency. But like all things that look easy, managing 9-1-1 information is complex as it must be given that a first responder has only 4 minutes to get to a person in cardiac distress. That’s right. 4 minutes. So the phone system, whether it’s an in-house run MLTS, Centrex, PBX or hybrid has to work and must provide accurate information to the person on the other end of the call so that those who can help can be dispatched in the least amount of time. The good news is that the policy decisions that have driven enhanced 9-1-1 capabilities forward have involved many parties, from first responders to communications technology companies to civilians. The result is that our 9-1-1 infrastructure and capabilities have improved dramatically over the past ten years. Certainly issues like Kari’s Law have continued to drive the relevant issues forward. This is all good news.