We all know customer service is important, but you may not realize it’s getting even more important today. A 2017 survey by Deloitte found that not only was customer experience the leading priority for customer-facing businesses (with 88% of respondents listing it the main priority), but that number was a 17% increase from 2015. In every category, customer experience and satisfaction grew in importance over the last several years.
Vertical Communications sees an average of 20 bids for communications solutions each month across the country. Our average is to bid on 10-12 of them. Recently, we dived into this data to notice that cloud is beginning to approach premise solutions in requests.
When planning your telecommunications strategy, it’s important to plan for things before they go wrong. Disaster events seem ever more common in today’s world, whether it’s weather, forest fires, or a cyber-attack. In 2017, British Airways had an outage that stranded thousands of passengers and cost them $102 million. The impact to YOUR business from a disaster event is likely to be even more catastrophic. According to FEMA, 40% of businesses never recover from a disaster outage and of the businesses who do survive, another 29% fail within 2 years. Disaster planning is literally a survival imperative for your company.
Topics: disaster prevention
Are you acquiring new locations to add to your business? Mergers and acquisitions (M&A) are increasingly common in the US market with 2017 setting a record year in M&A growth. Building a clear communications system strategy can greatly improve the M&A process. Every location you acquire will have its own phone system and call flows. A strategy ensures each new location can quickly communicate with everyone else in the company with minimal hassle and every call is handled in the same way.
Have you found yourself suffering from buyer’s remorse on your new cloud PBX service? The demos all looked great and the software was really impressive, but now that you’re using the system you’re finding yourself with problems?
Over the last two blogs we reviewed the benefits of buying a cloud-based system vs. a premise-based system. But you have one more option, keeping your existing system. But before you can make a purchase, you need to understand the pros and cons of this option. Read part 3 of the Choosing a Cloud-Based Communications Solution article to learn about keeping your current system.
Last week we reviewed the benefits of buying a cloud-based system. But before you can make a purchase, you need to understand all of your options and what phone system is truly the best for your company and needs. Read part 2 of the Choosing a Cloud-Based Communications Solution article to learn about premise-based systems.
Understanding the Difference Between Cloud, Premise, and Hybrid Communications Systems
The internet is full of articles, like this one, that offer advice on choosing your next phone system. Most of these articles are written by someone pushing one specific agenda. The author sells cloud service, so that has to be the answer. Or they sell a premise-based solution, so that’s always the right solution.
Voicemail gets a bad reputation these days. People look for immediate responses and voicemail is all about waiting. It is still a very important communications tool for business and there are a number of steps.
Join Vertical's own auto dealer communications guru, Kevin Butler, as he conducts a free webinar with our friends at Auto Success Magazine on Thursday July 14 at 2pm EDT. Entitled, "Six Ways to Prevent Smartphone Shoppers in Your Showroom from Surfing Your Competition", this webinar will discuss how you can prevent the estimated 63% of prospects in your showroom that are using their smartphone to find a better deal with your competition.