Vertical Blog

4 Ways to Drastically Improve Customer Satisfaction

Spoofing Update: Yes, Virginia, You May Be Able to Answer your Phone Again…

Eliminating the Cloud or Premise RFP

Want to Attract the Best New Hire Candidates Out There? Consider Offering Remote Work Opportunities.

Considering Utilizing a Remote Workforce? Three Ways Remote Workers Benefit Your Company.

Look To The Millennials To Plan For The Best Unified Communications Experience

It’s All About the Caller’s Location - An Update on 911

What is SD-WAN and How Can it Improve Your Communications?

Improving Customer Communications by Mobile Enabling Your Work Force

Phone System 101: Communications Features That Can Change Your Business

3 Steps to Preventing Disaster!

The Benefits of Consolidating Your Multi-Site Communications

Are Your Cloud’s Phone Features Missing the Mark?

Accelerating your Service Team with Video in the Field

Who you Gonna Call? Guaranteeing the Best Support for your Cloud PBX Service

Hello, Hello, Are You There? This Phone Call Sounds Terrible! What to do When Your Phone Call Quality is Suffering.

Phone System Costs Breaking Your Budget? Discover How You Can Eliminate Carrier Costs to Get a Bigger Bang for Your Buck

Selecting a New Phone System: How a Hybrid Phone System Can Work for You

The Value of Selecting a Phone System Provider that Uses Voice Quality Measurement (VQM) Tools

A Buyer’s Guide to Evaluating Planning and Project Management for Phone System Implementations

The Argument for Remote Workers

Are You Making the Most of Your Business’ Phone Call Related Data?

The Importance of Phone Communication Systems in the Remote Worker Age

Who is Vertical Communications?

Using Chat to Improve Company-Wide Communications

Choosing a Cloud-Based Communications Solution – Part 3

Choosing a Cloud-Based Communications Solution – Part 2

Choosing a Cloud-Based Communications Solution – Part 1

3 Tips for Better Voicemail

Why Does Voice Quality Monitoring for Voice Over IP (VoIP) Matter?

Who you Gonna Call? Getting the Best Support for your Phone System.

4 Key Communications Technologies for Enhancing Workflows

How to Optimize Your Customer Service Workflows

How to Plan a Business Communications System around Core Workflows: Getting Started

Auto Dealers: See Vertical @ Digital Dealer 21 This Week

Vertical Knows Real Time Web Communications

Vertical's Mamnani at Real:Time Web Solutions Conference in NYC

How to Transform Your Communications System into a Workflows Platform

The 4 Phases of Digital Transformation in Communications

Auto Dealers - Free Webinar to Help Prevent "Showroom Surfers"

Retailers: "Omnichannel" Includes Voice, So Ignore at Your Peril

Auto Dealers: Free eCourse to Improve Sales, CSI and Save Money

Buying into BYOD: 5 Ways to Help Your Team Go Mobile

Why You Don't Need to Outsource Your Contact Center: 3 Steps to Bring It Back In-house

Auto Dealers - Keep CSI High by Keeping Missed Calls Low

5 Signs Its Time to Update Your Phone System

The Phontastic Four: Finding the missing metrics in your business phone calls

Retailers: Press 4 to Increase Retail Sales with Targeted On-hold Messaging

Calling All CRMs: Integrating Your Phone and CRM for Fun & Profit

Turning Customer Service into Customer Success: 5 Things to Do When You Answer the Phone

Retailers: A Million (or 2) Reasons Consolidated SIP Should Be A Priority

Auto Dealers: 3 Ways to Maximize Service Department Revenue

Retailers: 3 Ways to Reduce Call Abandonment Rates and Increase Sales

Auto Dealers: 5 Ways to Improve Your Close Rate in the Showroom

Vertical Communications Says: Remember to Phone Home Over the Holidays

5 Reasons Why the Phone Is Still Important to Your Business

Retailers: Are You “Under-Managing” Your Voice Channel?

Auto Dealers: 3 Simple Ways to Turn Invisible Leads into Customers

Welcome to the Vertical Blog

Vertical Communications: Communications Solutions for How We Work Today

At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

Please come back often and let us know what you think.

Vertical Communications

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