Vertical Blog

Eliminating the Cloud or Premise RFP

Posted by Kevin Butler on Feb 20, 2019 12:43:52 PM

Vertical Communications sees an average of 20 bids for communications solutions each month across the country. Our average is to bid on 10-12 of them. Recently, we dived into this data to notice that cloud is beginning to approach premise solutions in requests.

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Want to Attract the Best New Hire Candidates Out There? Consider Offering Remote Work Opportunities.

Posted by Rebecca Ward on Jan 29, 2019 11:04:07 AM

For many businesses, hiring is becoming more and more difficult. Why? Many companies are finding lower application rates for open positions. When applicants do apply, many demonstrate a lack of needed work experience. Combined with competition from other employers, these issues mean that finding talent is only getting harder. No matter what's going on in the job market, your company still needs to find the best candidates. What can you change in your hiring practices and company policies to attract them? For some companies, the answer is to offer job perks that applicants are looking for. Remote working is one of the most coveted job perks out there.

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Considering Utilizing a Remote Workforce? Three Ways Remote Workers Benefit Your Company.

Posted by Rebecca Ward on Jan 28, 2019 3:35:18 PM

Remote working is becoming more and more popular. As one of the most coveted job perks out there, many job applicants and current employees are clamoring for the chance to go remote. But if they do, will your company benefit, too? The answer is yes. From increasing productivity, to saving business costs, companies worldwide can benefit from allowing some, or all, workers to go remote. 

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Look To The Millennials To Plan For The Best Unified Communications Experience

Posted by Steve Leaden on Nov 26, 2018 9:45:31 AM

As Unified Communications (UC) continues to evolve under the definition, “Communications integrated to optimize business processes,” I ponder where UC will ultimately end up and what it will look like. UC tools like collaboration, chat, audio conferencing, videoconferencing, Unified Messaging, UC mobility, presence, and corporate directory all offer multiple ways of communicating real-time. IoT now offers real-time access to devices and manage an entire field workforce more efficiently. AI will create new opportunities for customer experience and SLAs by adding ‘bots’ to Contact Center chat functions and now voice functions with the introduction Google Voice and other partnerships. We can now all be connected real-time no matter what the media. I believe we've seen just “the tip of the iceberg” of what UC will eventually become.

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It’s All About the Caller’s Location - An Update on 911

Posted by Martha Buyer on Nov 14, 2018 11:34:15 AM

Most people—or enterprise communications managers, be they large or small—don’t give much thought to 9-1-1 policy. They just assume it will work in the unlikely event that an employee, contractor or guest has an emergency. But like all things that look easy, managing 9-1-1 information is complex as it must be given that a first responder has only 4 minutes to get to a person in cardiac distress. That’s right. 4 minutes. So the phone system, whether it’s an in-house run MLTS, Centrex, PBX or hybrid has to work and must provide accurate information to the person on the other end of the call so that those who can help can be dispatched in the least amount of time. The good news is that the policy decisions that have driven enhanced 9-1-1 capabilities forward have involved many parties, from first responders to communications technology companies to civilians. The result is that our 9-1-1 infrastructure and capabilities have improved dramatically over the past ten years. Certainly issues like Kari’s Law have continued to drive the relevant issues forward. This is all good news.

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What is SD-WAN and How Can it Improve Your Communications?

Posted by Rebecca Ward on Oct 11, 2018 3:04:49 PM

SD-WAN is a hot topic today when discussing communications. However, everyone seems to have a different definition of SD-WAN.  This makes it hard to discuss the concept. Let’s try and dig in and understand what this technology is and how it can help your business.

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Improving Customer Communications by Mobile Enabling Your Work Force

Posted by Rebecca Ward on Sep 14, 2018 8:45:48 AM

Over the past two decades, mobile phone usage has skyrocketed. A 2018 study found that 95% of Americans own a cell phone. Of that group of individuals, 77% use a smart phone. While in the past, mobile phones were used primarily for personal use, they can now have a huge impact on business.

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Phone System 101: Communications Features That Can Change Your Business

Posted by Rebecca Ward on Sep 7, 2018 9:18:49 AM

The time has come. Your phone system is old and you need to determine what type of new phone system is right for you. The lifespan of a traditional PBX phone system is 7-10 years. If you’re like many businesses, you’ve been able to stretch the life of your system much longer, which means that you’re out of the loop on the newest telecommunications technology. If you have no idea where to start in regards to selecting a new phone system, don’t worry. You’re not alone, Vertical Communications can help.

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3 Steps to Preventing Disaster!

Posted by Kevin Butler on Sep 6, 2018 11:59:51 AM

When planning your telecommunications strategy, it’s important to plan for things before they go wrong. Disaster events seem ever more common in today’s world, whether it’s weather, forest fires, or a cyber-attack. In 2017, British Airways had an outage that stranded thousands of passengers and cost them $102 million.  The impact to YOUR business from a disaster event is likely to be even more catastrophic. According to FEMA, 40% of businesses never recover from a disaster outage and of the businesses who do survive, another 29% fail within 2 years. Disaster planning is literally a survival imperative for your company.

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Topics: disaster prevention

The Benefits of Consolidating Your Multi-Site Communications

Posted by Kevin Butler on Sep 5, 2018 1:00:00 PM

Are you acquiring new locations to add to your business? Mergers and acquisitions (M&A) are increasingly common in the US market with 2017 setting a record year in M&A growth. Building a clear communications system strategy can greatly improve the M&A process. Every location you acquire will have its own phone system and call flows. A strategy ensures each new location can quickly communicate with everyone else in the company with minimal hassle and every call is handled in the same way.

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Vertical Communications: Communications Solutions for How We Work Today

At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

Please come back often and let us know what you think.

Vertical Communications

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