Vertical Blog

The Vertical Snapshot: A Look into a Vertical System Installation

Posted by Fran Blackburn on Apr 25, 2019 1:22:52 PM

Since I began at Vertical Communications, the company’s core values of superior service and support, dedicated project management, and process driven project management has been emphasized during every project that has come up. I’ve learned that every employee is dedicated to these core values, and that they’ve led to a multitude of happy customers and industry-wide recognition. But I’d never gotten to see the Vertical team in action – until now. This month I had my first opportunity to be onsite during a Vertical cloud installation. And wow, talk about a seamless transition!

Read More

Increase Your Company’s Productivity By 5X

Posted by Rebecca Ward on Apr 23, 2019 2:40:30 PM

Using team collaboration to increase productivity, innovation, retention, and more.

These days, businesses are moving quickly. Dozens of projects are in progress at once, employees are spread out nation-wide, and some employees are remote. How do you keep your employees engaged, innovative, and happy? The answer is simpler than you might think. Team collaboration is a simple tool you can provide to your employees that can solve many of your management problems.

Read More

4 Ways to Drastically Improve Customer Satisfaction

Posted by Kevin Butler on Mar 20, 2019 10:25:14 AM

We all know customer service is important, but you may not realize it’s getting even more important today. A 2017 survey by Deloitte found that not only was customer experience the leading priority for customer-facing businesses (with 88% of respondents listing it the main priority), but that number was a 17% increase from 2015. In every category, customer experience and satisfaction grew in importance over the last several years.

Read More

Spoofing Update: Yes, Virginia, You May Be Able to Answer your Phone Again…

Posted by Martha Buyer on Mar 19, 2019 9:02:01 AM

As almost everyone with either a landline or a mobile device or, heaven forbid, both, knows, the level of consumer annoyance associated with the receipt of spoofed calls continues to rise.  Inbound calls that masquerade as originating from local numbers in particular, have become such a pain in the drain that many people simply don’t answer their phones when numbers are not recognized. Not only has the FCC taken a renewed run at regulating spoofing, but the Commission is looking for guidance from interested parties as well. Although the final due date for comments has yet to be released, at least one very powerful submission has been posted. If you care about this issue, now is the time to speak up.

Read More

Eliminating the Cloud or Premise RFP

Posted by Kevin Butler on Feb 20, 2019 12:43:52 PM

Vertical Communications sees an average of 20 bids for communications solutions each month across the country. Our average is to bid on 10-12 of them. Recently, we dived into this data to notice that cloud is beginning to approach premise solutions in requests.

Read More

Want to Attract the Best New Hire Candidates Out There? Consider Offering Remote Work Opportunities.

Posted by Rebecca Ward on Jan 29, 2019 11:04:07 AM

For many businesses, hiring is becoming more and more difficult. Why? Many companies are finding lower application rates for open positions. When applicants do apply, many demonstrate a lack of needed work experience. Combined with competition from other employers, these issues mean that finding talent is only getting harder. No matter what's going on in the job market, your company still needs to find the best candidates. What can you change in your hiring practices and company policies to attract them? For some companies, the answer is to offer job perks that applicants are looking for. Remote working is one of the most coveted job perks out there.

Read More

Considering Utilizing a Remote Workforce? Three Ways Remote Workers Benefit Your Company.

Posted by Rebecca Ward on Jan 28, 2019 3:35:18 PM

Remote working is becoming more and more popular. As one of the most coveted job perks out there, many job applicants and current employees are clamoring for the chance to go remote. But if they do, will your company benefit, too? The answer is yes. From increasing productivity, to saving business costs, companies worldwide can benefit from allowing some, or all, workers to go remote. 

Read More

Look To The Millennials To Plan For The Best Unified Communications Experience

Posted by Steve Leaden on Nov 26, 2018 9:45:31 AM

As Unified Communications (UC) continues to evolve under the definition, “Communications integrated to optimize business processes,” I ponder where UC will ultimately end up and what it will look like. UC tools like collaboration, chat, audio conferencing, videoconferencing, Unified Messaging, UC mobility, presence, and corporate directory all offer multiple ways of communicating real-time. IoT now offers real-time access to devices and manage an entire field workforce more efficiently. AI will create new opportunities for customer experience and SLAs by adding ‘bots’ to Contact Center chat functions and now voice functions with the introduction Google Voice and other partnerships. We can now all be connected real-time no matter what the media. I believe we've seen just “the tip of the iceberg” of what UC will eventually become.

Read More

It’s All About the Caller’s Location - An Update on 911

Posted by Martha Buyer on Nov 14, 2018 11:34:15 AM

Most people—or enterprise communications managers, be they large or small—don’t give much thought to 9-1-1 policy. They just assume it will work in the unlikely event that an employee, contractor or guest has an emergency. But like all things that look easy, managing 9-1-1 information is complex as it must be given that a first responder has only 4 minutes to get to a person in cardiac distress. That’s right. 4 minutes. So the phone system, whether it’s an in-house run MLTS, Centrex, PBX or hybrid has to work and must provide accurate information to the person on the other end of the call so that those who can help can be dispatched in the least amount of time. The good news is that the policy decisions that have driven enhanced 9-1-1 capabilities forward have involved many parties, from first responders to communications technology companies to civilians. The result is that our 9-1-1 infrastructure and capabilities have improved dramatically over the past ten years. Certainly issues like Kari’s Law have continued to drive the relevant issues forward. This is all good news.

Read More

What is SD-WAN and How Can it Improve Your Communications?

Posted by Rebecca Ward on Oct 11, 2018 3:04:49 PM

SD-WAN is a hot topic today when discussing communications. However, everyone seems to have a different definition of SD-WAN.  This makes it hard to discuss the concept. Let’s try and dig in and understand what this technology is and how it can help your business.

Read More

Vertical Communications: Communications Solutions for How We Work Today

At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

Please come back often and let us know what you think.

Vertical Communications

Subscribe to Email Updates

Recent Posts