Over the last two blogs we reviewed the benefits of buying a cloud-based system vs. a premise-based system. But you have one more option, keeping your existing system. But before you can make a purchase, you need to understand the pros and cons of this option. Read part 3 of the Choosing a Cloud-Based Communications Solution article to learn about keeping your current system.
Last week we reviewed the benefits of buying a cloud-based system. But before you can make a purchase, you need to understand all of your options and what phone system is truly the best for your company and needs. Read part 2 of the Choosing a Cloud-Based Communications Solution article to learn about premise-based systems.
Understanding the Difference Between Cloud, Premise, and Hybrid Communications Systems
The internet is full of articles, like this one, that offer advice on choosing your next phone system. Most of these articles are written by someone pushing one specific agenda. The author sells cloud service, so that has to be the answer. Or they sell a premise-based solution, so that’s always the right solution.
Voicemail gets a bad reputation these days. People look for immediate responses and voicemail is all about waiting. It is still a very important communications tool for business and there are a number of steps.
How Voice Quality Monitoring Guarantees Your Voice Quality
Voice over IP (VoIP) technology brings many benefits to the enterprise phone system, including lower maintenance costs, improved network integration of branch offices and teleworkers, and the ability to build distributed call centers. Telephony is mission critical for almost all businesses, and network managers expect their VoIP services to deliver the same quality, reliability, and availability as traditional phone service. The concept of shared services over a common medium introduces a myriad of contention issues, which are compounded by the real-time nature of the technology. Disruptions in voice quality can easily upset a business’s productivity and with any provider there can be problems.
In this series, we've been looking at how to use technology to optimize business workflows. Our last post, "How to Optimize Your Customer Service Workflows," focused specifically on automating contact center workflows. In this final installment, we discuss four key communications technologies that not only enhance workflows enterprise-wide, but provide time and cost-savings benefits to both you and your customers:
1. Interactive Voice Recognition (IVR) and Short Message Service (SMS)
2. Wireless Mobility
3. Integrative Technologies
In our last blog post, “How to Plan a Business Phone System around Core Workflows: Getting Started,” we looked at the steps to take to start developing a workflow-based communications system: a system built around the day-to-day processes involved in delivering your products and services to your customers.
Now let’s do a deeper dive into your customer service workflows, and how you can build a business communications system that helps you deliver an extraordinary customer experience.
In our first blog post in this series, “How to Transform Your Communications System into a Workflow Platform,” we looked at what workflows are and why it makes sense to integrate business communications systems into the way people work. Now let’s look at how to go about actually planning a system around those workflows.
Join Vertical at the Digital Dealer 21 Conference & Expo at the MGM in Las Vegas today through Wednesday. We'll be in Booth 113 demonstrating our Auto Dealer Communications Platform and Applications Suite to help you increase sales, CSI scores and streamline workflows.
Find out more here.
Vertical's Praveen Mamnani talks Real Time Web Communications with WebRTC World and suggests that mobile applications will be among the first to go "Real Time". But, there may be some roadblocks. See full article.
Topics: General Audience