Have you found yourself suffering from buyer’s remorse on your new cloud PBX service? The demos all looked great and the software was really impressive, but now that you’re using the system you’re finding yourself with problems?
If your company sells and services large equipment, then providing technical support can be a real issue. Qualified technicians are hard to come by, and many problems require on-site visits to diagnose and fix. The longer the tech spends on one field call, the longer another customer is awaiting a solution. The shortage of qualified technicians makes this problem worse. According to a study by Deloitte University Press, in 2016 the shortage of technicians and engineers dropped by 33% and product workers dropped by 54%. It is estimated that by 2020, the shortage of technicians and engineers will sink to 48% and production workers will be even further impacted, dropping down by 63%.
Buying a new cloud PBX system normally comes down to features and price. But the quality of installation, service, and support is just as important. This starts with the project planning and implementation, but long term support is critical as well. Read on to learn about the key features of a great support team.
Do you experience delays in audio during your phone calls?
Do you or the person on the other end of the line cut out during a conversation?
Do you have occasional or frequent service outages?
All of these issues can be signs of having low call quality, and when phones are crucial to the success your operations and business, it’s unacceptable.
Getting the most out of your budget is a challenge that every leadership team faces. One often overlooked expense is the company’s telecom system. While it may appear that a telecom system comes with a set cost, that’s untrue. In fact, your telecom expenses are often a reliable place to find savings, due to the fact that there are many moving parts in your telecom system, sometimes provided by a handful of different carriers.
The Argument for Combining a Premise-Based and Cloud-Based System to Create a Custom Hybrid System
Selecting a new phone system can seem overwhelming. With all of the vendors out there, it may seem like there are endless phone system options, and how do you know which system is right for you? Luckily, Vertical Communications has decades of experience helping businesses discover what type of systems and features are best for them.
Key Metrics of Voice Quality Measurement Tools
Imagine the time has come for you to select a new phone system provider. You begin perusing your options online and find that you have a wide variety of features to select from. You can take your pick from features like unified communications, video collaboration, and more. But selecting a new phone system requires more than outlining your wish list of communications features. More important is selecting a phone system that provides reliable, quality communications no matter the circumstance.
Two Major Steps for a Successful Phone System Implementation
Planning, professional project management, and implementation is pivotal to a successful phone system launch. Whether you are choosing a cloud-based PBX, a hybrid solution, or a premise-based PBX, the success or failure of the project depends on the quality of project management and implementation support provided by your vendor. If these items aren’t covered in your proposal or are downplayed by your vendor, it is a huge red flag. These items mean the difference between a smooth launch of your new phones, and endless pain and suffering as you stumble through problem after problem.
Are you reviewing and making the most of your business’ phone data? That is, analyzing all the metrics surrounding your business’ phone activity, such as wait time, call length, and number and frequency of inbound and outbound calls? Don’t worry if you hesitated, it’s a question that many businesses can’t answer because they honestly don’t know. In fact, many companies haven’t begun to prioritize analyzing their phone data- but it isn’t too late!