Vertical Blog

What is SD-WAN and How Can it Improve Your Communications?

Posted by Rebecca Ward on Oct 11, 2018 3:04:49 PM

SD-WAN is a hot topic today when discussing communications. However, everyone seems to have a different definition of SD-WAN.  This makes it hard to discuss the concept. Let’s try and dig in and understand what this technology is and how it can help your business.

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Improving Customer Communications by Mobile Enabling Your Work Force

Posted by Rebecca Ward on Sep 14, 2018 8:45:48 AM

Over the past two decades, mobile phone usage has skyrocketed. A 2018 study found that 95% of Americans own a cell phone. Of that group of individuals, 77% use a smart phone. While in the past, mobile phones were used primarily for personal use, they can now have a huge impact on business.

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Phone System 101: Communications Features That Can Change Your Business

Posted by Rebecca Ward on Sep 7, 2018 9:18:49 AM

The time has come. Your phone system is old and you need to determine what type of new phone system is right for you. The lifespan of a traditional PBX phone system is 7-10 years. If you’re like many businesses, you’ve been able to stretch the life of your system much longer, which means that you’re out of the loop on the newest telecommunications technology. If you have no idea where to start in regards to selecting a new phone system, don’t worry. You’re not alone, Vertical Communications can help.

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3 Steps to Preventing Disaster!

Posted by Kevin Butler on Sep 6, 2018 11:59:51 AM

When planning your telecommunications strategy, it’s important to plan for things before they go wrong. Disaster events seem ever more common in today’s world, whether it’s weather, forest fires, or a cyber-attack. In 2017, British Airways had an outage that stranded thousands of passengers and cost them $102 million.  The impact to YOUR business from a disaster event is likely to be even more catastrophic. According to FEMA, 40% of businesses never recover from a disaster outage and of the businesses who do survive, another 29% fail within 2 years. Disaster planning is literally a survival imperative for your company.

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Topics: disaster prevention

The Benefits of Consolidating Your Multi-Site Communications

Posted by Kevin Butler on Sep 5, 2018 1:00:00 PM

Are you acquiring new locations to add to your business? Mergers and acquisitions (M&A) are increasingly common in the US market with 2017 setting a record year in M&A growth. Building a clear communications system strategy can greatly improve the M&A process. Every location you acquire will have its own phone system and call flows. A strategy ensures each new location can quickly communicate with everyone else in the company with minimal hassle and every call is handled in the same way.

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Are Your Cloud’s Phone Features Missing the Mark?

Posted by Kevin Butler on Aug 13, 2018 10:56:59 AM

Have you found yourself suffering from buyer’s remorse on your new cloud PBX service? The demos all looked great and the software was really impressive, but now that you’re using the system you’re finding yourself with problems?

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Accelerating your Service Team with Video in the Field

Posted by Rebecca Ward on Aug 10, 2018 1:30:16 PM

If your company sells and services large equipment, then providing technical support can be a real issue. Qualified technicians are hard to come by, and many problems require on-site visits to diagnose and fix. The longer the tech spends  on one field call, the longer another customer is awaiting a solution. The shortage of qualified technicians makes this problem worse. According to a study by Deloitte University Press, in 2016 the shortage of technicians and engineers dropped by 33% and product workers dropped by 54%. It is estimated that by 2020, the shortage of technicians and engineers will sink to 48% and production workers will be even further impacted, dropping down by 63%.

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Who you Gonna Call? Guaranteeing the Best Support for your Cloud PBX Service

Posted by Rebecca Ward on Aug 8, 2018 9:28:28 AM

Buying a new cloud PBX system normally comes down to features and price. But the quality of installation, service, and support is just as important. This starts with the project planning and implementation, but long term support is critical as well. Read on to learn about the key features of a great support team.

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Hello, Hello, Are You There? This Phone Call Sounds Terrible! What to do When Your Phone Call Quality is Suffering.

Posted by Rebecca Ward on Jul 24, 2018 1:17:08 PM

Do you experience delays in audio during your phone calls?

Do you or the person on the other end of the line cut out during a conversation?

Do you have occasional or frequent service outages?

All of these issues can be signs of having low call quality, and when phones are crucial to the success your operations and business, it’s unacceptable.

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Phone System Costs Breaking Your Budget? Discover How You Can Eliminate Carrier Costs to Get a Bigger Bang for Your Buck

Posted by Rebecca Ward on Jul 24, 2018 12:44:30 PM

Getting the most out of your budget is a challenge that every leadership team faces. One often overlooked expense is the company’s telecom system. While it may appear that a telecom system comes with a set cost, that’s untrue. In fact, your telecom expenses are often a reliable place to find savings, due to the fact that there are many moving parts in your telecom system, sometimes provided by a handful of different carriers.

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Vertical Communications: Communications Solutions for How We Work Today

At Vertical we're inspired by the always-connected, data-driven enterprises that embrace the new way of working made possible with mobile and cloud technology. We replace traditional business phone systems with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.

Vertical has thousands of clients of all sizes in all industries and we have specific communications platforms for the retail, auto, hospitality and healthcare sectors.

Please come back often and let us know what you think.

Vertical Communications

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